Sen. Claire McCaskill says two new federal reports out about health care at the John Cochran veteran's hospital in St. Louis are only part of the picture she wants to get on that facility.
The inspector general on Monday released reports on problems with sterilization at the hospital's dental clinic, and on complaints from employees that they did not have the equipment they needed to do their jobs.
Those reports are important because they outline existing problems, McCaskill says, but the specifics on dealing with those problems have to come from veterans. And that's where her new customer satisfaction survey comes in.
"I really want to see this through the eyes of veterans. I want to know how they feel on an individual basis about the services they’re receiving, and I think that's going to be a very good measure of the work we have to do, she says."