Medicaid typo workers punished
Jefferson City, MO – Some state workers have been punished for a typo that routed calls from Missouri Medicaid recipients to a woman in Montana.
The punishments range from reprimand to suspension without pay, though the state's Department of Social Services won't identify the workers.
The agency sent a letter to 339,000 Medicaid recipients last week, telling them their benefits were about to be cut. The letterhead mistakenly listed Sharon Rivera's toll-free number for people to call. The woman from Columbia Falls, Montana, says she got hundreds of calls from confused Missourians.