Missouri Elder Abuse Hotline | St. Louis Public Radio

Missouri Elder Abuse Hotline

Updated Nov. 25 at 5 p.m. with additional data— Missouri’s reporting system for adult abuse and neglect is undergoing significant changes after an investigation by the state’s attorney general. 

The investigation ended Monday, Attorney General Eric Schmitt’s office told KCUR. It recommended seven changes, including a new online reporting system in order to address the thousands of unanswered calls to the state’s hotline, as well as redirecting callers who are simply looking for information about local resources — not calling to report abuse. 

Thousands Call Missouri's Adult Abuse Hotline, But Only Some Get Through

May 22, 2019

Last year, Missouri's hotline for reports about abuse of elderly adults, as well as abuse of residents with disabilities, answered only half of its calls.

More than 17,000 callers heard the message, "All agents are busy, please call back," and the calls were disconnected.