Those reports are important because they outline existing problems, McCaskill says, but the specifics on dealing with those problems have to come from veterans. And that's where her new customer satisfaction survey comes in.
"I really want to see this through the eyes of veterans. I want to know how they feel on an individual basis about the services they’re receiving, and I think that's going to be a very good measure of the work we have to do, she says."
As veterans stand near, Sen. Claire McCaskill (D-Mo) unveils her new program, Veterans Healthcare Expirence Program (VHEP), that is intended to improve healthcare at the John Cochran Medical Center in St. Louis on Feb. 22, 2011. (UPI/Bill Greenblatt)
Rep. Russ Carnahan gives an opening statement at a July 13, 2010 hearing about sterilization issues at John Cochran VAMC's dental clinic. Carnahan met with Veterans Affairs Secretary Eric Shineski today and asked for a review of the hospital.